Client logs from ShoreTel Communicator are often required from ShoreTel TAC to investigate support issues.  There are two locations that TAC will typically require.


The first is located in the path below for Application specific issues:


C:\Users\<Current User>\AppData\Roaming\ShoreWare Client\Logs


The second would commonly be required for legacy TAPI integration as the log files are TAPI/ShoreTAPI oriented:


C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\Logs


Below are the steps to quickly reach the first path:


  • Place the mouse cursor in the Quick Dial field


  • Press CTRL + F12

On the screen below you can open the log file by clicking Open Log Folder or use the Send Client Log utility to gather the log files from a given day.

Note: you can hold shift on the calendar screen to select a date range similar to when using slogwin on a server.


Other items to collect from an affected PC:


msinfo32


  • Press the Windows Key + R
  • Type msinfo32



  • Click File -> Save
  • Enter an appropriate file name



The PC's Registry


  • Press the Windows Key + R
  • Type regedit
  • Ensure the top level hive is selected so all Registry Keys are exported.



  • Click File -> Export
  • Enter an appropriate file name


The Windows System and Application Events


  • Press the Windows Key + R
  • Type evtvwr
  • Click on Application
  • Click Save All Events As


  • Enter an appropriate file name

Note: If there is a large amount of Events you may want to select another format than .evtx

  • Repeat above steps but select System instead of Application to collect the System Events.