Please note there two versions of this document as the Agent Interaction Center usage has changed, particularly for logging into groups:


Mitel MiVoice Connect Contact Center Build 508.10.5700.0 (R19.2-SP1) and higher

  • Mitel Interaction Center UG (R19.2-SP1).pdf


Mitel MiVoice Connect Contact Center Build 508.10.3320.0 (R1808-SP1) and below

  • Mitel Interaction Center UG (R1808-SP1 and Below).pdf