How to Collect Client Logs for Communcator
Client logs from ShoreTel Communicator are often required from ShoreTel TAC to investigate support issues.  There are two locations that TAC will typicall...
Thu, 28 Dec, 2017 at 3:48 PM
ShoreTel IP Phone "Mute" Codes
Below are a list of the "Mute" Codes for Shoretel IP Phones.  These codes will perform some common ShoreTel tasks without physically power cycli...
Thu, 21 Jul, 2016 at 1:41 PM
How to manually install Active X on SWD
Active X issues with ShoreWare Director
Tue, 8 Nov, 2016 at 12:47 PM
How to change the HQ server IP address without re-installing the Shoretel build
A guide explaining how to change the server IP address if required, without reinstalling the Shoretel build. Connect users, pay attention to the last step i...
Tue, 21 Feb, 2017 at 12:57 PM
ShoreTel Service Alert 17025 - MS17-010 Hotfix for Ransomware Vulnerability
ShoreTel have released Service Alert: SA17025 in response to Microsoft's hotfixes for the WannaCrypt ransomware worm. Subject: Recent Microsoft Ranso...
Tue, 16 May, 2017 at 12:33 PM
How to Disable UAC in Windows 2012/2012R2
ShoreTel HQ, and Remote Servers require User Account Control (UAC) to be disabled, however starting with Windows 2012, it is no longer possible to disable U...
Thu, 28 Dec, 2017 at 1:37 PM
Configuring IP Phones for VPN Access
This guide describes the steps required to configure a 400-series IP Phone as a remote VPN phone connecting to an Edge Gateway, using Mitel Connect ONSITE....
Mon, 5 Feb, 2018 at 11:27 AM